Spellenhuis.nl Al jaren actief op beslist.nl
it's just the best shop ever and you can try there games in de shop!!!!!!!
Altijd goede service
Ze hebben veel leuke games en altijd een goede service. Bij vragen wordt je goed geholpen.
Ordered was cancelled and I was scolded
It has saddened me to write this review. I ordered several games from this website and was guaranteed that the games are to be delivered within two days. My order was confirmed and I received a confirmation email about it. A day later I received an email saying that the delivery was not going to happen because some games still needed to be ordered. This was a surprise as I made sure when I ordered that the games were all in stock. In the email itself, there was no clarification which games still needed to be ordered or when I could expect them to be delivered. There was also no acknowledgment how this change might have resulted in inconveniences by the customer. I then took a proactive action calling the store to ask for clarifications, which happened to be on a Saturday. I communicated my disappointment and was told they could not give me any information because they had to contact the suppliers on weekdays, without any acknowledgment of the inconveniences it might have caused me. Upon hearing this I informed the person who received my call of the unfairness of the situation and that I felt deceived by the promise on the website. To my horror, the person I talked to then told me that I did not understand how the game industry worked and I was the one who was being unfair to him for not allowing him to check first. Bear in mind that the company should have and could have done this before sending me the email saying my order has been changed. He proceeded to tell me that there were customers in store so he could not talk to me any longer. My conversation was cut short. At this point I was very shocked. I regret to say that it came across to me that the company rather put their own conveniences first rather than the satisfaction and good experience of the customer. I was made to feel that I was unappreciated and that I was bringing trouble simply because I needed clarifications. I then sent an email to the customer service, hoping to provide feedback to the company based on my experience. A short several hours later, I received an email saying my orders have been completely canceled. My fiance then called the company for clarifications of the cancellation. He was told that they decided to cancel the order because they were uncomfortable and accused me for calling them a liar, which I have never done. That was the end of the communication with the company. I have consistently acted in a respectful manner and addressed the situation proactively and with good intention. It was unfortunate that the company chose to see my exchange with them in a negative light. I sincerely hope no one else experienced what I have undergone with this company.
Beslist.nl is het grootste online winkelcentrum van Nederland waar je zorgeloos, veilig en overzichtelijk producten kunt vergelijken en bestellen. Met ons ruime assortiment van miljoenen producten bieden we de consument een duidelijk overzicht wat er online te koop is en voor welke prijs zodat je de beste aanbiedingen kunt vinden. Zo is het bij ons altijd sale. Ben je op zoek naar goedkope outlets, vraag je je af of je dat nieuwe product in de aanbieding kunt kopen of wil je een prijsvergelijking doen; online shoppen begint bij beslist.nl. Ook als je producten wilt kopen met een snelle levertijd en een goedkope prijs.
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